Research theorizes that of all the qualities of a good manager, soft skills are king. SHRM found that employers care more about soft skills such as active listening, communication, and flexibility than they do technical abilities.
Other sources state that hard skills are useless without soft skills. Soft skills enable us to build relationships, relate to people, and encourage others to succeed. Below, we explore the qualities of a good manager — specifically, 13 soft skills that make managers great.
Once upon a time, it was acceptable to keep things on a need-to-know basis with your employees. Times have changed.
Employees expect you to be transparent with them. They want the truth, and good managers know how to be transparent, authentic, and direct. Transparency and an ability to be honest and open are skills every manager and human resource executive needs to improve employee engagement. Managers need to be excellent communicators, which means maintaining regular contact with everyone on their team, providing frequent feedback, and delivering rewards and recognition for excellent performance.
Managers need to communicate with their employees in ways that make them comfortable. Good managers should let their employees know that they can discuss anything work-related on a regular cadence. But when discussing the qualities of a good manager, listening is just as important. Employees want to know that their opinions and insights are being heard. Take the time to focus on your employees and what they are saying. When you get valuable feedback, make a conscious effort to take action based on it.
This will show your employees that when they speak up, they can make a difference in their working environment. Companies that encourage teamwork enjoy improved efficiency, work outcomes, and individual development.
Great leaders are compassionate when praising success or addressing challenges. They know compassion is expressed verbally and non-verbally. They can sense the emotions going on around them. They understand that the demands on employees go beyond the organization. There is an awareness that every employee fulfills multiple roles inside and outside an organization.
They realize each employee interaction can impact the work relationship. They understand that accountability can still be expected while maintaining a high level of compassion. Fostering within yourself traits like these 10 can help strengthen your leadership skills and encourage your employees to do their best work.
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Home Blog 10 top traits of great bosses. Subscribe When you are ready to subscribe click here. Genuine leaders will play a key role in helping a team achieve their goals and work just as hard to help reach them.
True leaders in the workplace will always aim to do the right thing for the business, for the right reasons, with the right people, even if people dislike those decisions. If that person has the skills, experience and influence for the role, then they can be just as an effective leader as someone 10, 20 or 30 years their senior.
Being a good boss and a great leader is more about having a depth of personality that can remain strong, consistent and supportive regardless of the challenge ahead of them. With misconceptions over leadership out the way, we can now look at the key factors which make a great boss and a good leader, too. Staff who are the most engaged at work will welcome regular communications from their manager and the senior heads in the business, too.
Their communication will also always be a two-way street. Creating a fun workplace can be as simple as holding monthly potlucks, birthday celebrations, or door decorating contests. These types of small events are not only fun but also be great team-building exercises. The inability to make a decision or letting decision making drag on and on is a trait of a poor boss.
Wrong decisions can be fixed, but indecisiveness will damage your organization and reputation beyond repair. Open-door policies are the best policies. Employees should feel comfortable approaching their boss with concerns or questions. An approachable boss is trusted more by employees, which in turn creates a culture of high morale. This is a big one.
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